Website Terms of Use & Privacy Policy

This policy details our website terms of use and explains how your personal data is collected, processed and stored. Please show it to anyone else you have given information about, because it will also apply to other people named on a policy, quote or claim.

We take the security of your personal data very seriously. We will never sell your personal data and we will only pass your contact information to third parties for marketing purposes where you have given your explicit consent for us to do so. We will take all reasonable steps to protect it from unauthorised access.

It is important that the information we hold about you is accurate and up to date. Please let us know by contacting if at any time your personal data changes.

By providing us with your data, you warrant to us that you are over 13 years of age.

If you require a printable format of this document or our Terms of Business, please visit Important Legal Information & Policies


Website Terms of Use

Click here to view our website terms and conditions Click here to view our privacy statement

Data Protection


If your spouse, civil partner, partner or any other person (who we reasonably believe to be acting for you) call us and can answer our security questions, we will allow them to help you manage your insurance policy or your claims.

For your protection only you can cancel your insurance policy or change the contact address, unless we have agreed with you or, in the event of your death, the executors of your estate.


If you give us contact details of a friend or relative, for us to contact them with information or offers from Properly Protected, you must first get their permission.
We will not use their information for anything other than the purpose stated and we will never sell or pass it to any third parties for marketing purposes.


We and the insurer may record or monitor calls for training, quality control and to prevent and detect fraud. We may also use CCTV recording equipment in and around our premises.